AUDIENCE SAFETY AT KYMI SINFONIETTA CONCERTS

AUDIENCE SAFETY AT KYMI SINFONIETTA CONCERTS
DURING THE COVID 19 PANDEMIC


The safety and wellbeing of our listeners are extremely important to us. We are doing everything we can to ensure that conditions at our concerts are as safe as possible for our audiences, performers and staff, and that we can once again all enjoy live music without having to worry. We are observing the instructions and recommendations issued by the Finnish authorities and the umbrella organisations for performing artists on the special concert arrangements in force during the Covid-19 pandemic, and updating them as necessary.
The number of tickets available for each concert is limited, and we are ensuring that a safe distance can be maintained between members of the audience by means of various arrangements in the auditorium. On the evenings when there are two concerts, these will begin at 17 and 20, and on one-concert evenings, the concert will begin at 19. Each concert will last just over an hour, and there will be no interval.
We hope all our listeners will observe the following instructions. Let’s all take care!

GENERAL SAFETY INSTRUCTIONS

PLEASE ONLY COME IF YOU ARE WELL
Please stay at home if you are not feeling well. If you have symptoms of flu or Covid-19, or you have been in contact with someone who has caught it, you can change your ticket for one at another concert (call the orchestra office on 05 234 4891).

SOCIAL DISTANCING AND QUEUING
Please remember to social distance: you should leave a gap of 1–2 metres when, for example, queuing to get into the concert building, at the ticket desk, on entering the concert hall, in the toilets and lift. There will be social distancing checks.

MASKS
We observe the official recommendations on masks and recommend that face masks be worn at concerts. We recommend that you wear a mask throughout your concert visit. Masks costing €1 are on sale at the ticket desk.

HAND SANITISING AND COUGHING
We recommend that you use hand sanitiser, especially when you enter the concert building, after touching surfaces in public areas and visiting the toilet. Sanitiser is provided at a number of points in the concert building.
If you need to cough, please remember to cough into your sleeve, or into a disposable tissue or paper towel you can place in a bin after use.

INTENSIFIED CLEANING & STAFF
The concert halls and other public areas are subject to intensified cleaning before and between concerts. The seats, door handles, etc. in the concert hall are disinfected between the two concerts.
The staff wear masks and/or visors and disposable gloves. The ticket desk is protected by a Perspex screen.

KORONAVILKKU APP
The use of the Koronavilkku contact tracing app is recommended. But please remember to silence your phone during the concert. You will find details (in Finnish, Swedish and English) of the Koronavilkku app at https://koronavilkku.fi.


TICKETS: SAFE BUYING & DATA COLLECTION

Only seat-numbered tickets for a specific concert are sold. Two persons belonging to the same ‘bubble’ (such as couples and friends) can buy adjacent seats; otherwise a space of about 1½ metres will be maintained between members of the audience in the concert hall.
NB: Because of the Covid-19 pandemic, the orchestra is, in a break with normal practice, collecting the contact details of all ticket purchasers so that they can be informed of any changes (such as cancellations) or traced in the event of a Covid-19 contact chain. We hope all our clients will have no objections to this.
• Ticketmaster (primary method): We hope that as many of you as possible will buy your ticket(s) online at Tickmaster (www.ticketmaster.fi – http://www.ticketmaster.fi). The service charge is included in the price, booking fee €1 per purchase. For advice on how to book tickets online please call the orchestra office on 05 234 4891.
• Other advance sales points: You can if you wish purchase tickets in advance at the orchestra office (Monday–Friday 10–12 and 13–15, Kotkankatu 7, Kotka), at the Manski office in Kouvola (Tuesdays 11–16, Kauppalankatu 6–8), at the Kuusankoski Hall (Monday and Friday 12–16, Wednesday 12–18), at the KooKoo office (Tuesday–Thursday 10–16) and at the concert hall ticket desk one hour before the concert. We recommend you pay by debit/credit card (contactless) rather than in cash.
Please observe the instructions on social distancing, hand sanitising and coughing at the advance sales points.


ARRIVING AT AND LEAVING THE CONCERT

RESTAURANT & CAFÉ
The restaurant/café in the concert building (the Vausti Restaurant in Kotka and Valkama Café in Kuusankoski) are open before and after the
concert and they have their own Covid-19 instructions.

CLOAKROOM
There are no cloakroom facilities at concerts. You must therefore take your coat with you into the concert hall.

PROGRAMMES
A printed programme will be waiting for you on your seat.

THE CONCERT HALL
112–130 seats are in use in the auditorium, depending on where the concert is held. Your ticket is for a numbered seat. Access to the auditorium is via several doors to prevent crowding. The halls are divided into four sections, and your concert ticket tells you which door to use and the time when your door will open (admission is staggered). Members of the audience will be placed 1½ metres apart (exceptional seating arrangements).
Please note that you cannot change seats or move chairs.
Please observe the social distancing instructions (1–2 metres) on entering and leaving the hall.

INTERVAL & LENGTH OF CONCERT
There is no interval. The concert will last a little over one hour.

NO SEASON TICKETS

Only single, numbered-seat tickets are on sale for concerts, because season tickets cannot be sold during the pandemic. (Earlier season-ticket seat choices will, however, be honoured when season tickets go on sale again.)

WELCOME TO OUR CONCERTS

You will soon be able to enjoy live music – we very much look forward to seeing you!